Lambeth Removals Terms and Conditions

These Terms and Conditions govern the provision of removal and associated services by Lambeth Removals to you as a customer. By making a booking, using our services, or allowing our staff to begin work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Customer means the individual, company or organisation that requests or books services from Lambeth Removals.

Services means any removal, packing, loading, unloading, transportation, storage, clearance, or related services provided by Lambeth Removals.

Goods means the items, furniture, personal belongings, equipment, or any other property that you ask us to handle, move, store, or dispose of.

Agreement means the contract between Lambeth Removals and the customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

2. Scope of Services

2.1 Lambeth Removals provides domestic and commercial removal services and related activities within London and surrounding areas, subject to availability and agreement in writing.

2.2 The exact scope of services, including the date, time, locations, volume of goods, and any additional services such as packing or dismantling, will be set out in our quotation or booking confirmation.

2.3 We reserve the right to decline any request for services at our discretion, including where we consider access to be unsafe, where the goods are not suitable for transport, or where the work falls outside our usual operational scope.

3. Booking Process

3.1 You can request a quotation by providing details of the properties, access conditions, and the goods to be moved. Quotations are based on the information you provide and may be revised if that information is inaccurate or incomplete.

3.2 A booking is only confirmed when you receive explicit confirmation from us, which may be provided in writing. Any proposed dates or times discussed prior to confirmation are provisional and subject to change.

3.3 You are responsible for ensuring that all information given to us at the quotation and booking stages is accurate, including addresses, access details, parking restrictions, the nature and quantity of goods, and any special handling requirements.

3.4 If there are any significant changes to the information you provided, you must notify us as soon as possible. We reserve the right to adjust the price, resources allocated, or timing of the services if such changes affect the work required.

4. Prices and Quotations

4.1 Unless stated otherwise, our quotations are estimates based on the details supplied by you. We may revise a quotation or make additional charges in the event of any of the following.

a. The work required differs from that originally described.

b. There are delays caused by you or your agents that are outside our control.

c. Access at either property is substantially more difficult than advised, including issues with parking, stairs, lifts, or restricted entrances.

d. Additional items are included that were not originally specified.

4.2 Quotations do not include customs duties, parking permits, congestion charges, tolls, or any other third-party fees unless explicitly stated. Such charges, where incurred, will be payable by you in addition to our service fees.

4.3 All prices are exclusive of any applicable taxes or charges that may be imposed by law, unless clearly stated otherwise in the quotation.

5. Payments

5.1 Payment terms will be confirmed when you book. We may require full or partial payment in advance to secure your booking, particularly for peak periods, large moves, or long-distance work.

5.2 Payment must be made in the manner set out in your quotation or booking confirmation. Where payment is required in advance, services will not be carried out until cleared funds have been received.

5.3 For any balance due on completion of the work, payment is required immediately upon completion unless otherwise agreed in writing.

5.4 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to withhold goods or cease providing services until payment is received in full.

5.5 For storage or long-term arrangements, recurring payments must be made by the dates agreed. Failure to pay may result in suspension or termination of services and, in the case of stored goods, possible disposal after reasonable notice and in accordance with applicable law.

6. Cancellations and Changes

6.1 If you wish to cancel or postpone your booking, you must inform us as soon as possible. The following charges may apply, depending on the notice period.

a. More than seven days before the booked date, any prepayment may be refundable or transferable at our discretion, minus any reasonable administrative costs.

b. Between seven days and 48 hours before the booked date, we may retain a portion of the service fee to cover allocated resources and lost opportunity, as set out in your booking confirmation.

c. Less than 48 hours before the booked date, we reserve the right to charge up to 100 per cent of the quoted price.

6.2 If you change the date, time, or scope of the services, this will be treated as a variation to the original booking and may result in a revised quotation or additional charges. We cannot guarantee availability for new dates or times.

6.3 If we need to cancel or postpone your booking due to circumstances beyond our reasonable control, such as severe weather, significant traffic disruption, vehicle breakdown, staff illness, or safety concerns, we will notify you as soon as reasonably practicable and offer an alternative date or refund of any prepayment. We will not be liable for any indirect loss arising from such changes.

7. Customer Responsibilities

7.1 You must ensure that adequate access is available for our vehicles at all relevant addresses, including suitable parking in compliance with any local regulations. Any parking permits or dispensations required are your responsibility unless otherwise agreed in writing.

7.2 You must be present, or ensure that a responsible adult representative is present, during the service to direct our staff, confirm instructions, and sign any paperwork. If no one is present, we may suspend work and charge for waiting time, or proceed using our best judgment, in which case we will not be liable for any resulting loss or damage.

7.3 You are responsible for properly preparing and packing your goods unless you have booked our packing service. Fragile or valuable items should be suitably protected and clearly marked.

7.4 You must remove any fixtures or fittings you wish to keep, disconnect appliances, and ensure that all goods for removal are ready before our team arrives, unless otherwise agreed as part of a packing or dismantling service.

7.5 You must not ask us to move any items that are illegal, hazardous, explosive, perishable, or otherwise unsuitable for transport. This includes, but is not limited to, flammable liquids, gas cylinders, firearms, controlled substances, and live animals.

8. Our Responsibilities

8.1 We will provide services with reasonable care and skill and in accordance with applicable laws and professional standards for removal companies operating within the region.

8.2 Our staff will handle your goods and property responsibly and will follow any reasonable instructions you provide, provided they do not conflict with safety requirements or these terms.

8.3 We will use vehicles, equipment, and materials appropriate for the type and volume of goods and the conditions expected for the move, taking into account local road and access considerations.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your goods while they are in our possession. However, our liability is limited as set out in this section.

9.2 We will not be liable for any loss, damage, or failure to deliver goods unless it is proven that such loss or damage was caused by our negligence or breach of contract.

9.3 Our maximum liability for loss of or damage to goods, whether arising from negligence or otherwise, shall be limited to a reasonable amount per item or per consignment, as set out in your quotation or any insurance arrangement agreed with you.

9.4 We will not be liable for the following.

a. Loss or damage arising from wear and tear, gradual deterioration, inherent defects, or pre-existing damage.

b. Loss of or damage to items packed by you where we did not pack the contents.

c. Loss of or damage to highly fragile or valuable items, including cash, jewellery, documents, artworks, antiques, or electronic data, unless we have specifically agreed in writing to handle them and you have given an accurate description and value.

d. Indirect or consequential losses, such as loss of profits, loss of business, loss of opportunity, or emotional distress.

9.5 We will not be liable for any delays or failure to perform the services caused by events beyond our reasonable control, including but not limited to road closures, severe weather, accidents, or public transport disruption.

10. Claims and Complaints

10.1 If you believe that any goods have been lost or damaged, you must notify us in writing as soon as reasonably possible and in any event within a reasonable period after completion of the services or delivery of the goods.

10.2 You must allow us the opportunity to inspect any alleged damage and to investigate the circumstances before repairs or disposal take place.

10.3 Any complaint about our services should be raised promptly with our office. We will review your complaint and respond within a reasonable timeframe. Our internal complaints process does not affect your statutory rights.

11. Waste and Disposal Regulations

11.1 Where we assist with removal of unwanted items or waste, we will do so in accordance with applicable waste management and environmental regulations.

11.2 You must clearly identify which items are to be disposed of and confirm that you have the right to request their disposal.

11.3 We will only remove waste or unwanted items that we are legally permitted to handle. We will not remove hazardous waste, clinical waste, or other restricted materials unless explicitly agreed in advance and in compliance with relevant regulations.

11.4 Additional charges may apply for waste transfer, recycling, or disposal services, including fees charged by licensed facilities or local authorities. These will be payable by you in addition to our standard removal fees.

12. Storage Services

12.1 If we agree to store your goods, they will be stored at a facility selected by us and may be moved between facilities at our discretion, provided that reasonable care is taken.

12.2 You are responsible for ensuring that you maintain appropriate contact and payment details for the duration of any storage arrangement.

12.3 Access to stored goods must be arranged in advance and may incur handling or access charges.

12.4 If storage fees are not paid when due, we reserve the right to exercise a lien over the goods and may ultimately sell or dispose of them after giving reasonable notice, applying any proceeds against the amounts owed and associated costs.

13. Insurance

13.1 You are advised to maintain appropriate insurance cover for your goods during removal, transit, and storage. Basic liability limits may not fully cover the value of your possessions.

13.2 Additional insurance arrangements may be available upon request. Any such cover will be subject to separate terms and conditions provided by the insurer.

14. Access, Health and Safety

14.1 We reserve the right to refuse to carry out any work which, in our reasonable opinion, may compromise the health and safety of our staff, customers, or the public, or may cause damage to property beyond what is reasonably acceptable.

14.2 You must inform us of any known health and safety risks at the properties, including structural issues, hazardous materials, or restricted access that could affect the safe performance of the services.

14.3 We may suspend or amend the services if unexpected safety concerns arise at any point during the work.

15. Data Protection and Privacy

15.1 We will collect and process personal information about you for the purposes of providing our services, managing bookings, handling payments, and complying with legal obligations.

15.2 We will handle your personal data in accordance with applicable data protection laws and will take reasonable measures to keep it secure.

15.3 Your details will not be sold or shared with third parties for marketing purposes without your consent, but may be disclosed where necessary to fulfil the services, process payments, or comply with legal requirements.

16. Termination

16.1 We may terminate the agreement or suspend services with immediate effect if you materially breach these terms, fail to make payment when due, or engage in abusive or unsafe behaviour towards our staff.

16.2 On termination, any amounts owed by you for services provided up to the date of termination will remain payable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and Lambeth Removals agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary or deleted, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between you and Lambeth Removals regarding the services, and supersede any prior discussions or understandings, whether written or oral, except where expressly incorporated into our written quotation or confirmation.

18.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.